Política de envio, trocas e devoluções
We only accept payment via Paypal.
Please be sure your delivery address is secure.
We are not responsible for packages once they are delivered to the customer’s requested address.
Online orders are typically processed within 1 - 4 business days, given all items are in stock.
Orders are shipped via DHL.
If your order is DAMAGED, please keep all original packaging materials and notify us at joana.moura.ceramic@gmail.com right away.
Any damage to a received shipment must be reported immediately upon receipt.
No damage claims will be accepted after 7 days past delivery.
We hope you love your purchase, however, if you would like to return an item for store credit, please email joana.moura.ceramic@gmail.com and we will send you return instructions. Please do not mail any returns without first contacting us.
Items purchased from our shop may be returned for store credit only, unless otherwise noted. Made to order items are not able to be returned for credit, and are final sale.
Items may be returned within 14 days of receipt, provided they are in their original condition.
All discounted items are final sale and may not be returned for any reason.
Please note: shipping charges are non-refundable unless product is determined to be defective or damaged. We highly recommend shipping your return with full insurance as well as tracking information.
Return shipping costs are the responsibility of the customer.
Please be sure your delivery address is secure.
We are not responsible for packages once they are delivered to the customer’s requested address.
Online orders are typically processed within 1 - 4 business days, given all items are in stock.
Orders are shipped via DHL.
If your order is DAMAGED, please keep all original packaging materials and notify us at joana.moura.ceramic@gmail.com right away.
Any damage to a received shipment must be reported immediately upon receipt.
No damage claims will be accepted after 7 days past delivery.
We hope you love your purchase, however, if you would like to return an item for store credit, please email joana.moura.ceramic@gmail.com and we will send you return instructions. Please do not mail any returns without first contacting us.
Items purchased from our shop may be returned for store credit only, unless otherwise noted. Made to order items are not able to be returned for credit, and are final sale.
Items may be returned within 14 days of receipt, provided they are in their original condition.
All discounted items are final sale and may not be returned for any reason.
Please note: shipping charges are non-refundable unless product is determined to be defective or damaged. We highly recommend shipping your return with full insurance as well as tracking information.
Return shipping costs are the responsibility of the customer.
